How will a new multi-site phone system help your business? Whether you are a dental clinic or another business with multiple sites, this real-life example of one of our valued clients may highlight some benefits for your business too.



When we met this client, they had 5 dental clinics located across Far North Queensland. Each clinic had an on-premise system installed and they were all different brands. Each clinic had a different phone line and multiple vendors providing their phone and internet systems. Each system had different functionality requiring separate training to use.

Whenever they wanted to call between clinics, they would have to dial the full number as if they were an external caller. At peak call times, callers would have to wait for the phone to be answered or diverted to an answering message.

The clients had a feeling there was a better way, so they called FNQ Voip to see what options were available.



Easy calling between clinics

Instead of dialling the full phone number like they used to, all the dental clinics can now push a single key or dial a 3-digit code to call another clinic. This saves time and allows the clinic receiving the call to easily identify where the call is coming from.

Shared lines across multiple sites

Where previously, each clinic had its own phone line, we were able to minimise the lines required by sharing the lines across the clinics. This reduced the cost of paying for multiple lines.

One local point of contact when needed

With the new multi-site phone system, the client was able to have their phone and internet services all managed by FNQ Voip. This has made life easier for the accounts person and they now have one single point of contact should they experience any technical difficulties or outages.

Money Saving on phone and internet

With no outlay for hardware and savings on calls, the client was able to dramatically reduce their monthly bill for their phone and internet services. Add this to the reduction in the number of phone lines they now pay for and it’s easy to see the savings.

Centralised control of the multi-site phone system 

With a single hosted PBX Phone system, all 5 dental clinic phone systems are now able to be managed from one centralised portal. This allows management to see when calls are being missed, how quickly they are being answered, monitor recorded calls, identify repeat questions, change call menus and more. It can be a fantastic tool for identifying areas of opportunity to increase productivity.

Easily divert calls elsewhere

During a phone outage or times of high call volumes, the multi-site phone system allows for calls to be diverted to another clinic to ensure calls are answered rather than being missed. This alone could save the business thousands of dollars in missed business.